Thanks for clearing that up. Now allow me to make something clear to you. This is a sham by the seller. They never intended to send me my refund. They knew very well that the U.S. Postal service would not accept the package because of their weight limitations. No doubt, that is why the adult tricycle was shipped by FedEx. How could you in good conscience agree with this business model? If Western United really wanted to satisfy this claim, they would send me a label from the original shipping company. The Merax Adult Tricycle is packed up and labeled with the USPS return label. I took it to the post office and was told that they do not handle packages that size. I am in no position to question the policies of the U.S. postal service.
AND, no, I will not be keeping the trike. According to Merax.com there are no replacement wheels available for this adult trike. I have also found that there are no third party wheels compatible with this trike. So, why would I want to keep/use this disposable trike. There are too many reputable trike companies sold by reputable retailers where exchanges does not constitute back and forth emails.
Since it looks like I will not be receiving my refund from Western United, I will no longer be ordering from amazon.com or through amazon.com. Up until this point I can say that it WAS nice doing business with you.
Good day and goodbye